Terms of Service

1. Overview of the Service

Swotnote provides digital educational content through two primary offerings:

• Library Materials: Downloadable digital study materials created and published by Swotnote, including digital reference guides, summaries, and educational resources.

2. Account Registration

1. You must create an account to access paid features of the Service. You agree to provide accurate and complete information during registration.
2. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
3. You must be at least 13 years of age to use the Service. If you are under 18, you represent that you have obtained parental or guardian consent.
4. We reserve the right to refuse or terminate accounts at our discretion, including for providing false information, violating these Terms, or engaging in fraudulent activity.

3. Purchases and Payment

1. All prices are listed in British pounds (GBP, £) and are subject to change without prior notice.
2. Payment is due at the time of purchase. All payments are processed securely by Lemon Squeezy, our Merchant of Record. We accept the payment methods displayed at checkout.
3. By completing a purchase, you authorise Lemon Squeezy to charge your selected payment method for the total amount of your order, including any applicable taxes.
4. All sales are subject to our Refund Policy.

5. Library Materials

1. Purchased materials are available for instant download (may be subject to download limits as specified on the product page).
2. All library materials are created and published by Swotnote.
3. Download availability and limits are specified on each product page. We are not responsible for failed downloads caused by your browser settings, device limitations, or network issues.

6. Intellectual Property

1. All content provided through the Service, including text, graphics, logos, and digital materials, is owned by Swotnote and is protected by copyright and other intellectual property laws.
2. Your purchase grants you a limited, non-exclusive, non-transferable, personal license to use the content for your own private, non-commercial educational purposes only.
3. You may NOT:
   • Copy, reproduce, distribute, or share purchased content with others
   • Create derivative works based on our content
   • Use the content for any commercial purpose
   • Remove or alter any copyright notices or watermarks
   • Resell, sublicense, or transfer access to any content
4. Violation of these restrictions may result in immediate termination of your account and legal action.

7. User Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Provide false or misleading information
• Impersonate any person or entity
• Interfere with or disrupt the Service or its infrastructure
• Attempt to gain unauthorized access to any part of the Service
• Use automated tools to scrape, crawl, or extract content from the Service

8. Account Termination and Data Deletion

1. Self-service deletion: You may deactivate and delete your account at any time by signing in and going to My Page → Deactivate Account. Account deactivation is immediate and initiates deletion of your personal data.
2. Deletion by email request: Alternatively, you may request account and data deletion by emailing contact@solvaaa.com from the email address associated with your account. We will action verified requests within 30 days.
3. Third-party sign-in data:If you signed in using a third-party provider (such as Google or Apple), deactivating your account also removes the identifiers we received from that provider. You may additionally revoke access from the provider's own account settings.
4. Retention after deletion: Following account deletion, personal data is removed from our active systems within 30 days. Certain records (such as transaction history and tax records) may be retained in compliance with applicable law, as described in our Privacy Policy.
5. Termination by us: We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion. Upon termination, your right to access purchased content may be revoked. No refund will be issued for termination due to Terms violations.

9. Disclaimers

1. THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
2. We do not guarantee that the content is accurate, complete, or current. Educational content is provided as a study aid only and does not guarantee any particular exam results or outcomes.
3. All materials are created by Swotnote. While we strive for accuracy, educational content is provided as a study aid only and does not guarantee any particular exam results.
4. We are not responsible for service interruptions caused by third-party platforms, natural disasters, or other events beyond our reasonable control.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SWOTNOTE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Swotnote and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

13. Dispute Resolution

1. We encourage you to contact us first at contact@solvaaa.com to resolve any dispute informally.
2. Any dispute that cannot be resolved informally may be referred to mediation through the Centre for Effective Dispute Resolution (CEDR) or, if unresolved, to the courts of England and Wales, which shall have exclusive jurisdiction.
3. Nothing in these Terms prevents you from bringing a claim before a UK small claims court or exercising any other statutory right available to you under UK law.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

15. Changes to These Terms

1. We may update these Terms at any time. We will notify you of material changes by posting the revised Terms on our website and updating the "Effective Date."
2. For changes that materially reduce your rights, we will provide at least 30 days' notice before the changes take effect.
3. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the Service and may close your account.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Us

If you have questions about these Terms, please contact us at contact@solvaaa.com. This inbox is operated by Solva, the company that runs the Swotnote brand, and is the official contact channel for all Swotnote-related inquiries, including privacy requests, account deletion, and legal notices.